Karishma Gupta

Zscaler ZIA Engineer
Mumbai, IN.

About

A highly motivated and proactive Zscaler ZIA Engineer with foundational expertise in cybersecurity solutions, network security configurations, and advanced threat protection. Eager to leverage strong troubleshooting skills, a dedication to excellence, and a logical reasoning approach to contribute to organizational goals in a dynamic IT environment.

Work

Dynaware Software Pvt Ltd
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Zscaler ZIA Engineer

Mumbai, Maharashtra, India

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Summary

Currently serving as a Zscaler ZIA Engineer at Dynaware Software Pvt Ltd, Karishma Gupta leverages her technical expertise to resolve critical cybersecurity issues and optimize network security configurations for clients.

Highlights

Resolved critical Zscaler ZIA escalations and complex troubleshooting issues, ensuring robust network security and operational continuity for client environments.

Configured and optimized URL Filtering, Cloud Application Control, and IOC-based URL blocking policies to enhance web security and proactively mitigate advanced cyber threats.

Managed and troubleshot SSL inspection policies (Inspect/Do Not Inspect) and File Type Control configurations, preventing unauthorized data exfiltration and optimizing traffic security.

Diagnosed and resolved issues related to Malware Protection and Advanced Threat Protection (ATP), safeguarding systems from evolving threats and ensuring system integrity.

Provided expert troubleshooting for Zscaler Client Connector (ZCC), Forwarding Method policies, Geo-restricted/High-Risk URLs, and certificate-related issues, optimizing user access and secure communication.

Volunteer

National Cadet Corps (NCC)
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Member

Mumbai, Maharashtra, India

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Summary

Actively participated as a member of the National Cadet Corps, developing discipline and leadership skills through structured training.

Highlights

Participated in drills, community service initiatives, and comprehensive leadership training programs.

Local Community Initiatives
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Volunteer

Mumbai, Maharashtra, India

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Summary

Contributed time and effort to various local community events and drives, fostering positive social impact.

Highlights

Actively engaged in local community events and drives, supporting various social causes and initiatives.

Mumbai University (and associated colleges)
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Participant

Mumbai, Maharashtra, India

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Summary

Actively engaged in college cultural and sports activities, enhancing teamwork and personal development.

Highlights

Participated in diverse college cultural and sports activities, promoting teamwork and holistic development.

Education

Mumbai University
Mumbai, Maharashtra, India

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Bachelor of Science (B.Sc IT)

Information Technology

Esplanade Junior College
Mumbai, Maharashtra, India

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Higher Secondary Certificate (HSC)

Higher Secondary Certificate (HSC)

Hilda Castelino Hindi High School
Mumbai, Maharashtra, India

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Secondary School Certificate (SSC)

Secondary School Certificate (SSC)

Languages

English
Hindi
Marathi

Skills

Cybersecurity Platforms

Zscaler ZIA, Zscaler Client Connector (ZCC), URL Filtering, Cloud Application Control, IOC-based URL Blocking, SSL Inspection, File Type Control, Malware Protection, Advanced Threat Protection (ATP), Geo-restricted URLs, High-Risk URLs, Certificate Management, Forwarding Method Policies, Checkpoint Firewall (Basic Knowledge).

IT Service Management

ServiceNow, Ticketing Systems, Incident Management, Troubleshooting.

Programming & Development

Java, Android Studio, Android Development, GPS Integration, Google Maps API, Firebase.

Communication

Effective Communication, Interpersonal Skills, Stakeholder Engagement.

Collaboration

Teamwork, Cross-functional Collaboration, Team Leadership.

Problem Solving

Analytical Thinking, Troubleshooting, Root Cause Analysis, Logical Reasoning.

Adaptability

Flexibility, Learning Agility, Change Management.

Time Management

Prioritization, Project Coordination, Organizational Skills.

Customer Focus

Customer Service Orientation, Client Support, User Empathy.

Attention to Detail

Accuracy, Quality Assurance, Meticulousness.

Interests

Sports

Kho-Kho, Running, Cultural Activities.

Projects

Find My Device

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Summary

Developed an Android application to help users locate their lost or stolen devices using GPS and real-time tracking. Integrated Google Maps API for precise location visualization and Firebase for backend database management and user authentication. Implemented remote locking and alert features to enhance device security and user control. Utilized Java and Android Studio for app development, ensuring a user-friendly interface and smooth performance. Collaborated with team members to design, test, and deploy the app, improving user experience and device safety.